Shipping Policy
Shipping Policy
Shipping Policy for Nori Beauty
Thank you for choosing Nori Beauty! We strive to provide a seamless shopping experience for our customers by offering reliable shipping services for our eco-friendly hair products, extensions, educational content, and services designed for women, men, and families. Please read our shipping policy to understand the terms and conditions for shipping and delivery.
1. Shipping Destinations We currently ship to the following regions: • Domestic Shipping: Anywhere in the United States • International Shipping: If your location is not listed, please contact us at help@noribeauty.org, and we will do our best to accommodate your request.
2. Processing Time Orders are typically processed within 2-3 business days (excluding weekends and holidays) after you place your order. During peak seasons or promotional periods, processing times may be extended. Once your order is processed, it will be prepared for shipment, and you will receive a shipping confirmation email with tracking details.
3. Shipping Methods and Delivery Times We offer various shipping methods to meet your needs: a. Domestic Shipping • Please refer to the shipping options at checkout International Shipping • Please email us for international options if you do not see your destination listed. Please note that delivery times are estimates and may vary depending on the shipping carrier, destination, and customs procedures.
Nori Beauty is not responsible for any delays caused by shipping carriers or customs processing.
4. Shipping Costs
Shipping costs are calculated based on the weight, size of the package, and the destination of your order. Shipping costs will be displayed at checkout before you complete your purchase. You can choose the most appropriate shipping option based on your preferences.
5. Order Tracking Once your order has been shipped, you will receive an email with tracking information. You can use the tracking number provided to monitor your shipment’s progress through the carrier’s website. If you do not receive a tracking email within 3 business days of placing your order, please contact us at help@noribeauty.org.
6. Customs, Duties, and Taxes For international orders, please be aware that customs fees, duties, or taxes may apply, depending on your country’s regulations. These charges are not included in the price of the product or shipping cost and are the responsibility of the customer. We recommend that you check with your local customs office for further information on fees before placing an order.
7. Failed Delivery or Incorrect Address
Please ensure that the shipping address you provide is complete and accurate. Nori Beauty is not responsible for:
• Orders shipped to an incorrect address due to customer error. • Failed delivery attempts made by the shipping carrier. If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment at your expense.
8. Lost or Stolen Packages
Nori Beauty is not responsible for lost or stolen packages that are confirmed as delivered by the shipping carrier. If your package is marked as delivered but you cannot locate it, please contact the carrier directly. We recommend checking with neighbors, mailrooms, or building managers as well. If the package cannot be found, contact our customer service team at help@noribeauty.org, and we will do our best to assist you.
9. Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 2 days of receiving your package at help@noribeauty.org with the following information: • Order number • Photos of the damaged product and packaging (if applicable) • A description of the issue (e.g., missing items) We will investigate the issue and offer a resolution, which may include a replacement or refund.
10. Pre-Orders and Backorders For items available for pre-order or backorder, the estimated shipping date will be noted on the product page. Please note that these items will ship as soon as they become available. If you order a pre-order item along with in-stock items, the entire order will ship together unless otherwise specified.
11. Contact Us If you have any questions or concerns about shipping, please don’t hesitate to contact us at:
Nori Beauty help@noribeauty.org [Phone Number] Monday-Saturday 9:00 am to 4:00pm Thank you for shopping with Nori Beauty ! We appreciate your trust in our eco-friendly products and services.
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